Terms of Service
Shipping and Processing of Personalized requests.
Customers purchasing Personalized Items are requested to allow between 10-15 working days (excluding weekends) for dispatching, you will be receiving a confirmation Email once your order is ready for shipment, we ship within 1-2 working days in the UAE. For Orders outside UAE additional 3-5 working days are required for standard international courier delivery. If more than one item is purchased within the same order all items will be shipped combined as one order.
Shipping Art Prints and In stock products
For Art Print and in stock products customers are requested to allow between 2-3 working days (excluding weekends) for shipping, you will be receiving a confirmation Email once your order is ready for shipment. For Orders outside UAE additional 3-5 working days are required for standard international courier delivery.
All orders must be signed for on arrival. On arrival the item should be checked to ensure it is delivered in good condition. If the item is not in perfect condition, please do not accept receipt of the item and it will be sent back. If an item is subsequently found to be damaged after the customer has signed for it, we may assume that the damage has been caused post-delivery and we will not accept returns on damaged items.
Tracking your Order
Parcel tracking numbers will be sent to you via email. If you do not receive a tracking number please Contact us via the message centre, and we will send you you’re tracking number.